These General Terms and Conditions (GTC) apply to all orders placed in the online shop at yotavis.ch and to all deliveries and services of YOTAVIS AG, Aarbergstrasse 46, CH-2503 Biel/Bienne (hereinafter “YOTAVIS”). Deviating terms of the customer only apply if YOTAVIS has accepted them in writing.
1. Customers
Our offer is mainly aimed at companies, public institutions, universities and research institutions. Private customers are welcome as well. Where these GTC distinguish between business customers and consumers, the respective rule is stated.
2. Offers and conclusion of contract
The products shown in the online shop are not a binding offer but an invitation to order. By placing an order, you make a binding offer. You will first receive an automatic confirmation of receipt, which is not yet an acceptance. The contract is concluded when we confirm the order or ship the products.
Products marked “Price on request” can be requested with the quote form. Our written quotes are valid for the period stated in the quote, otherwise for 30 days.
3. Prices
Prices are in Swiss francs (CHF) unless another currency is selected. Prices shown in other currencies are for information only. The price shown at the time of the order applies. VAT is shown separately in the cart and at checkout. Shipping costs are shown before the order is completed. Business customers with an account see their individual prices after logging in.
We reserve the right to correct obvious errors in prices or product information.
4. Payment
We accept the payment methods shown at checkout, such as credit card, TWINT, Klarna and payment by invoice. Invoices are payable within 30 days net, unless otherwise agreed. We may offer payment by invoice only after a credit check or for known business customers and may ask for prepayment, especially for large orders or special orders.
If payment is late, YOTAVIS may charge default interest of 5% per year and reminder fees, and may withhold further deliveries until payment is received.
5. Delivery
We deliver within Switzerland and Liechtenstein; deliveries to other countries on request. Delivery times are indications and not binding, unless a fixed date has been expressly agreed in writing. Many products are supplied by our international partners; if a product is not available, we will inform you as soon as possible. Partial deliveries are permitted.
For business customers, risk passes to the customer when the goods are handed over to the carrier. For consumers, risk passes upon delivery.
Please check the delivery immediately after receipt. Visible transport damage must be reported to the carrier and to us within 5 days.
6. Retention of title
The products remain the property of YOTAVIS until full payment. YOTAVIS is entitled to have the retention of title entered in the relevant register.
7. Returns
Swiss law does not provide a general right of withdrawal for online purchases. Returns of products in perfect condition and original packaging are possible according to our Returns policy. Custom-configured products, special orders, calibrated instruments, software and licences are excluded from return.
8. Warranty
Defects must be reported in writing immediately after they are discovered. For business customers, the warranty period is 12 months from delivery, unless the manufacturer grants a longer warranty. For consumers, the statutory warranty of 2 years applies.
In the case of a justified defect, YOTAVIS will at its option repair or replace the product or refund the price. The manufacturer’s warranty conditions apply in addition. Excluded from the warranty are normal wear, damage caused by improper use, operation outside the specifications, interventions by third parties and consumables.
9. Calibration, repair and measurement services
Calibration, repair and measurement services are provided on the basis of a separate quote. Prices for repairs are estimates; if the costs are likely to exceed the estimate significantly, we will contact you before continuing. Instruments that are not collected within 3 months after notification of completion may be charged for storage.
10. Export control
Some test and measurement products are subject to Swiss, EU or US export control regulations. The customer undertakes to comply with these regulations when reselling or exporting products. YOTAVIS may request an end-user declaration and may refuse or cancel orders if export restrictions apply.
11. Liability
YOTAVIS is liable for damage caused intentionally or through gross negligence. Any further liability, in particular for indirect or consequential damage, loss of profit, loss of data or production downtime, is excluded to the extent permitted by law. Liability for personal injury and under the Product Liability Act remains unaffected.
12. Data protection
We process personal data according to our Privacy policy.
13. Applicable law and place of jurisdiction
These GTC and all contracts are governed by Swiss law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is Biel/Bienne, Switzerland. For consumers, the mandatory places of jurisdiction under the law remain reserved.
Should any provision of these GTC be invalid, the remaining provisions remain in force.